Log a ticket

You can log a ticket using the form below.  You’ll be sent an email confirmation, so please make sure your contact details are correct.

Please provide as much information as possible about your issue and help us to assign your ticket more efficiently.

Our how to guides answer some of the more common user issues customers have and you can always email or call one of our expert team using the contact details below if your call is urgent.

When you log a ticket, we will triage your issue and may contact you to request more information. Sometimes it will be evident what’s causing the problem and a part may be ordered before we visit site.

We’ll keep you updated at each stage of the work and we aim to resolve your issue as quickly as possible.